Refund policy

We want you to be happy with Xmemora. This page explains when and how we give your money back.

1. Change of mind within 7 days

• You can ask for a refund up to 7 calendar days after the purchase.
• If no credit of the purchase was used, the refund is full.
• If part of the credits was already used to generate photos, we refund the amount in proportion to the unused credits.

2. Problems with the photos

• If a photo fails because of a problem on our side, its credits return to your account automatically. You do not need to ask.
• If the result is not good, contact support. We look at the case and may return the credits so you can redo it, or refund the amount.

3. A charge you do not recognize, or a duplicate charge

On your card statement our charges appear as VERIFY PAYMENT LTDA. If you do not recognize a charge or were charged twice, write to us with the e-mail used in the purchase and the date. Charges made by mistake are refunded in full.

4. How to ask

1. Write to suporte@xmemora.shop or message us on WhatsApp +55 16 98210 5935.
2. Tell us the e-mail of the account and the date of the purchase.
3. We answer within 2 business days.

5. How the money returns

• The refund goes to the same card used in the purchase.
• Once approved, the amount usually shows on your statement in 5 to 10 business days, depending on the card issuer.
• Refunded credits are removed from the account balance.

6. Cancellation

There is no subscription and no recurring charge: every purchase is a one-time payment, so there is nothing to cancel. You can delete your photos and photo shoots at any time on the "Account" page.

7. Before disputing with your bank

Talk to us first: a refund through support is faster than a dispute with the bank, which can take weeks. An open dispute suspends the account and removes the credits of the disputed purchase until the case is closed.

This policy does not limit the rights the law guarantees to consumers.