Customer support

Need help with a purchase, your account or your photos? Reach us through one of these channels.

To speed things up

Tell us the e-mail used in the purchase and the date. If it is about a charge, also tell us the amount.

Frequent questions

I do not recognize a charge on my card

Our charges appear on the statement as VERIFY PAYMENT LTDA. If you do not recognize the amount, write to us before disputing it with your bank: we check it and refund any charge made by mistake.

I bought and cannot sign in

You sign in with the e-mail used in the purchase. Open the sign-in page, type that e-mail and use the link we send. Check the spam folder too.

I want my money back

See the rules and deadlines in the Refund policy.

A photo did not turn out well or failed

If the photo failed, the credits return by themselves. If you did not like the result, write to us with the number of the photo shoot.

I want to delete my photos and my data

The "Account" page has a button to delete photos and photo shoots. To delete the whole account, write to us. Details in the Privacy policy.